mb9 Privacy Policy

1. Introduction

mb9 takes the privacy of its players seriously. This Privacy Policy describes how mb9 collects, uses, stores, and shares your personal information when you use the mb9 platform, including our website at mb9.top, our mobile-accessible platform, and all related services.

By registering an account on mb9 or continuing to use our platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern your overall use of the mb9 platform.

We may update this Privacy Policy from time to time to reflect changes in the way we operate or changes in applicable law. The "Last updated" date at the top of this page will reflect when any changes were made. We encourage you to check this page periodically.

2. Information We Collect

mb9 collects personal information in the following ways:

Information you provide directly:

• Registration details including your name, date of birth, email address, and contact number.
• Identity verification documents submitted during KYC review, such as a valid government-issued ID.
• Financial information necessary to process deposits and withdrawals in Philippine Peso (PHP), including bank account details or e-wallet identifiers.
• Communications you send to our support team, including emails to [email protected].

Information collected automatically:

• Device information including your IP address, browser type, operating system, and device identifiers.
• Usage data including pages visited, games played, bets placed, session duration, and navigation patterns on the mb9 platform.
• Cookies and similar tracking technologies used to maintain your session, remember your preferences, and improve platform performance.

mb9 does not knowingly collect personal information from individuals under the age of 21. If we become aware that a player is underage, their account will be closed and any data collected will be handled in accordance with applicable law.

3. How We Use Your Information

mb9 uses the personal information we collect for the following purposes:

4. Cookies and Tracking Technologies

mb9 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit mb9.top. They help us keep you logged in, remember your preferences, and understand how players use the platform.

The types of cookies mb9 uses include:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in during your visit.
• Performance cookies — Used to understand how players navigate the platform so we can improve the experience.
• Preference cookies — Used to remember your settings and preferences between sessions.

You can manage cookie settings through your browser. Note that disabling essential cookies may affect your ability to use certain features of the mb9 platform, including logging in to your account.

5. Sharing Your Information

mb9 does not sell your personal data. We may share your information with trusted third parties only where necessary and only for the purposes described in this Privacy Policy. These include:

• Payment processors — To process deposits and withdrawals through local Philippine payment channels including bank transfers and e-wallets. These processors receive only the transaction data they need to complete your payment.
• Identity verification providers — To carry out KYC checks and validate the documents you submit during account verification.
• IT and platform service providers — Third-party technology providers who help us operate the mb9 platform, subject to strict confidentiality obligations.
• Legal and regulatory authorities — Where required by applicable law, court order, or to protect the rights, property, or safety of mb9, our players, or others.

Any third party that receives your personal data on behalf of mb9 is required to handle it securely and only for the specific purpose for which it was shared. We do not allow third parties to use your data for their own marketing purposes.

6. Data Security

mb9 uses a combination of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and mb9.top.
• OTP (one-time password) authentication to verify your identity when logging in or performing sensitive account actions.
• Access controls that restrict which mb9 staff can view or process personal data, based on their role and need.
• Regular security reviews and monitoring to detect and respond to potential threats or unusual account activity.

While mb9 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account login credentials private. If you suspect your account has been compromised, contact us immediately at [email protected].

7. Data Retention

mb9 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required to meet our legal and operational obligations. Specific retention periods depend on the type of data:

• Account and registration data — Retained for the duration of your account and for a defined period after closure to comply with applicable record-keeping requirements.
• Transaction records — Retained in accordance with financial record-keeping obligations applicable to online gaming platforms.
• KYC and identity documents — Retained for the period required by applicable law and for fraud prevention purposes.
• Support communications — Retained for a reasonable period to allow us to reference past interactions when resolving ongoing or related issues.

When your personal data is no longer required for any of these purposes, mb9 will securely delete or anonymise it.

8. Your Rights Over Your Personal Data

As a player on mb9, you have the following rights in relation to your personal data:

• Right to access — You can request a copy of the personal data mb9 holds about you.
• Right to correction — You can ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to deletion — You can request that mb9 delete your personal data, subject to our legal obligations and any ongoing account activity.
• Right to object — You can object to certain uses of your personal data, including direct marketing communications.
• Right to withdraw consent — Where we rely on your consent to process certain data, such as sending promotional communications, you can withdraw that consent at any time.

To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

Please note that some requests — such as deletion of data — may not be fulfilled in full if we are required to retain certain information under applicable law or to complete a pending transaction or dispute.

9. Players Under 21

mb9 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Registration on mb9 requires players to confirm they are 21 years of age or older.

If we become aware or have reason to believe that a registered player is under 21, we will suspend the account immediately, investigate, and handle any personal data collected in accordance with applicable law. Any funds in an underage account will be handled per our Terms and Conditions.

If you believe a minor has accessed or registered on mb9, please contact us promptly at [email protected].

10. Third-Party Links and Services

The mb9 platform may reference or describe third-party services such as local Philippine e-wallets or banking services in the context of payment processing. mb9 is not responsible for the privacy practices of those third parties. When you use a third-party payment service to fund or withdraw from your mb9 account, that service's own privacy policy applies to the data you share with them directly.

We recommend reviewing the privacy policies of any third-party services you use in connection with your mb9 account activity.

11. Changes to This Privacy Policy

mb9 may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. In cases of material changes, we may also notify you by email or through a notice on the mb9 platform.

Your continued use of mb9 after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how mb9 handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Platform: mb9.top

We aim to respond to all privacy-related enquiries promptly. For general platform questions, you can also visit our FAQ page.